General Terms and Conditions of Business

1. General information

A contractual relationship with Saro Cat AG shall be established by the customer’s order and the acceptance or confirmation of the order by Saro Cat AG.

Upon the order of products from our product line, the GTCs shall be deemed accepted. Agreements that deviate from the GTCs shall only be accepted if they have been approved in writing.

2. Prices

The prices quoted by Saro Cat AG include value-added tax at the current rate. Shipping costs will be charged separately. Shipping costs will be charged separately.

Saro Cat AG reserves the right to change prices at any time. For orders, the prices communicated on the ordering date or published on our website apply. In cases of obvious typing or calculation errors, Saro Cat AG is authorized to withdraw from the contract.

3. Terms of delivery

Delivery is usually within one week. Other delivery times will be communicated by Saro Cat AG or are noted in the item description on the website.

The ordered items are delivered by post, forwarding agency or courier depending on their size, number and weight.

4. Return / exchange

The return and exchange of goods delivered according to a contract is only possible in exceptional cases and with the written consent of Saro Cat AG within 30 days. In principle, goods are taken back or exchanged only if they have not yet been used.

A return must be made in the original packaging. Possible shipping costs and costs for other activities connected with a return or exchange are to be borne by the customer.

5. Warranty and guarantee

Saro Cat AG guarantees for a term of 24 months that the delivered goods have the warranted characteristics, do not have any defects affecting their value or suitability and that they comply with the given specifications.

The customer must examine the delivered goods immediately after receipt. Any defects must be reported in writing within three days. Saro Cat AG does not accept belated notices of defects.

Damages caused by improper treatment and the application of force along with wear and tear are excluded from the warranty. All warranty claims shall be forfeited if the customer carries out his or her own repairs on the delivered goods, if repairs are carried out by third parties or if the instructions of Saro Cat AG are disregarded.

A possible defect in the delivered goods will not entitle the customer to assert rescission and to cancel the purchase. In particular, a rescission is also barred if the customer has already used the goods.

In the case of justifiably asserted defects, Saro Cat AG shall also be entitled to choose between rectification (repair) or replacement delivery. If Saro Cat AG makes use of this option, rescission, reduction or withdrawal by the customer shall be barred.

6. Data protection

Data made available to Saro Cat AG is securely protected and shall not be passed on to third parties. This does not include forwarding to our partners for the processing and delivery of the order. At any time, the customer may request information regarding the data stored regarding him or her along with its modification, correction or deletion.

7. Period of validity

Saro Cat AG reserves the right to amend these GTCs. In such a case, customers shall be informed accordingly. The respective current GTCs are published on the website of Saro Cat AG.

8. Application of law and area of jurisdiction

Any disputes arising from or in connection with individual agreements with Saro Cat AG are subject to Swiss law. The area of jurisdiction is the registered office of Saro Cat AG (Tujetsch).